Most common causes of errors and delays
Issues when receiving a quote and submitting a swap:
Insufficient balance
The amount of tokens you want to swap is greater than your wallet balance. Try entering a lower amount.
Price impact warning
The amount you are trying to swap is significant compared to the selected token’s available liquidity. You are more likely to get a better price if you lower the swap amount.
The amount you're trying to swap is lower than the fixed bridge fee
If the amount of tokens you are trying to swap is less than the cross-chain gas fee, this means you will not have enough tokens to cover the transaction. Try increasing the swap amount.
Wallet confirmation failed
You did not submit the swap by confirming in your wallet and so the transaction was unable to start. Return to the swap page and try again.
Transaction takes longer than expected
Unfortunately, sometimes transactions take longer than usual. If your transaction lasts for longer than 15 minutes, please open a ticket.
Transaction is complete, but I can't see the tokens in my wallet
First, check that you have added the token to your wallet:
- Select the chain and token you swapped to in Squid’s app
- Click the + button next to the token in the drop down token list
- You should be prompted to add the token to your wallet.
Transaction failed or could not initiate
This means the initial swap on the source chain swap did not initiate. Your tokens will still be in your wallet on the source chain. A small amount may have been spent on gas. Return to the swap page and try again.